Coronavirus Update
We know you’re concerned about recent developments regarding the Coronavirus (COVID- 19) pandemic. We are committed to doing everything we can to support you.
Update for Motor Insurance Customers – 11th May 2020
Staying at home hasn’t been easy. And as a direct result of COVID-19 restrictions, we know that car journeys have fallen. To reflect these exceptional circumstances and the likely fall in claims trends, we are giving €30 premium return to customers who had an RSA motor policy in effect through any of our brokers or affinity partners as at 31 March 2020. We expect this to be in the form of a One4All voucher.
You don’t need to do anything. We will post a voucher out to you directly over the coming weeks.
If you’ve got any questions, check out our FAQs below.
Contacting Us
Alongside continuing to support our customers, brokers and partners, the health and safety of our employees is our top priority. We’re following government guidelines on homeworking and self-isolation, which could mean an increase in call waiting times or a short delay in responding to emails. Please bear with us and we will respond to you as soon as we can.
We understand that this is an unprecedented and fast-moving situation and that you have many questions. We’re working our way through these as fast as we can to try and help you understand what it means for you. We will be updating this page regularly.
Customer with policies through a broker, Cornmarket, AA, or directly with RSA
Policy queries
|
Query |
|
|
Motor |
|
|
Household |
|
| Complaints | enquiries@ie.rsagroup.com |
Claims
Please use the following email addresses to contact us to report any new claim or about an existing claim.
You can still call us by phone for Home Emergency, Motor Breakdown, Windscreen and for Travel claims.
For injury & Liability claims please continue to contact our dedicated claims handlers via their direct email address.
|
Claim Type |
Email Address |
Phone |
|
Home Emergency |
N/A |
01 290 1000 |
|
Motor Breakdown |
N/A |
01 290 1000 |
|
Windscreen |
N/A |
01 290 1000 |
|
Travel |
01 661 9133 |
|
|
Personal Motor Damage (if your insurance is with RSA directly, through a Broker or other Intermediary) |
|
|
|
Personal Motor Damage (if your insurance is with 123.ie) |
|
|
|
Commercial or Fleet Motor Damage |
|
|
|
Motor (if your query relates to an Injury) |
|
|
|
Household |
|
|
|
Commercial Property |
|
|
|
Liability |
|
Bank of Ireland Customers
Policy Queries
|
Query |
|
|
Motor |
|
|
Household |
|
| Complaints | enquiries@ie.rsagroup.com |
Claims
|
Query |
|
|
Motor Damage |
|
|
Household |
|
|
Motor Injury |
|
|
Liability |
|
|
Litigated Team |
123.ie Customers
If you’re a 123.ie customer, up-to-date information relating to your Insurance cover as well as contact information can be found on the 123.ie website here.
Are you a broker?
You can find contact details for our teams here.