Q. Why are you re-branding from RSA to Intact Insurance?
As part of Intact we operate in an increasingly interconnected world and having a brand that unites our businesses globally will help in our ambition to outperform, become a top three player in the market and we will do this by leveraging Intact’s technical expertise and capabilities.
Q. Who is Intact?
Intact is the largest provider of property and casualty insurance in Canada and a leading provider of specialty insurance globally. Intact has grown organically and through acquisitions to over $22 billion of total annual premiums. Intact acquired all RSA Insurance entities in 2021 and this is a natural progression in our journey.
Q. What if any, are the main changes that I can expect when you rebrand to Intact?
Later this year, we will be changing our name to Intact Insurance. As we move through 2025, we will begin making some changes to the look and feel of our buildings, websites and policy documents. Be rest assured that you as our loyal brokers, customers and trusted partners, will be notified of any changes in advance.
Q. Will there be any changes to my key relationship contacts at RSA?
There are no planned changes to your key relationships as part of the rebrand to Intact Insurance.
Q. When will you share more detail about what the future broker proposition under the Intact Insurance brand will look like?
We plan to rebrand before the end of this year and will continue to share updates on what this means for you. These FAQs will be regularly updated and we will share specific details with you in due course as we look to bring the Intact Insurance brand to the local market.
Q. Will there be any changes to your office locations as a result of the rebrand?
There are no plans to change any of our office locations in Belfast, Dublin or Galway. Our offices will start to look and feel a bit different as we transition to the Intact Insurance brand throughout 2025.
Q. Will branding updates impact co-branded materials or customer documents?
Yes, ultimately our brand will change from RSA Insurance to Intact Insurance. We are working through how and when to implement these changes across our own and third-party platforms. We will be in touch with you if there are any impacts to documents that you need to issue.
Q. What is the timeline for the full rebrand?
We are rebranding towards the end of 2025.
Q. Are there any changes to RSA’s existing risk appetite?
As an organisation we are continually reviewing our risk appetite to fit with the needs of our customers. There will be no immediate announcement of appetite adjustment. Should there be any changes, we will communicate this first to our brokers and customers.
Q. Will there be any changes to existing business, contracts and direct debits with the change-over to Intact?
Your existing contract and terms of business will remain in place. We will be in touch if and when there are any changes.
Q. With the rebrand shift the focus to other markets with greater investment from Intact in Canada?
We have our strategic roadmap in place for the coming years which aligns closely with the overarching global Intact strategy. Becoming one brand will result in even greater access to a broader set of technical expertise and capabilities as Intact Insurance.
Q. Are there any changes to policy commission and / or credit terms with the rebrand?
As of now, there are no changes to existing policies, commission structures or credit terms as part of the rebrand. We will be in touch if and when there are any changes.
Q. Are there any changes to documents now that Intact will be underwriting the policies?
We will be updating customer policies and documents to reflect the rebrand later this year. There are no changes to your existing terms of business as of now.
Q. Are there any changes from a Claims perspective?
There will be no change from a Claims perspective arising from the change of name to Intact.